Refund and Return Policy

Thank you for purchasing digital products from System Discipline. As our products are digital in nature, our refund and return policy is as follows:

1. Digital Products

Due to the intangible nature of digital products (e.g., ebooks, templates, guides), it is our general policy that we do not offer refunds or returns once a product has been purchased and downloaded. This is because, once a digital product has been downloaded, it is impossible to ‘return’ it.

2. Exceptions

We understand that exceptions may occur. We will consider refund requests in the following circumstances:

• Technical Issues: If you experience technical difficulties that prevent you from accessing or using the digital product, and we are unable to resolve the issue within a reasonable timeframe.
• Product Not as Described: If the digital product is significantly different from the description provided on our website.
• Duplicate Purchase: If you accidentally purchased the same digital product twice.

3. Refund Request Process

To request a refund, you must contact us through the contact form on our website within 7 days of the purchase date. Please provide the following information:

• Your order number
• The name of the digital product
• A detailed explanation of the reason for your refund request
• Any supporting documentation (e.g., screenshots of technical issues)

We will review your request and may ask for additional information. We aim to respond to all refund requests within 5 business days.

4. Refund Approval

If your refund request is approved, we will process the refund to your original method of payment. Please allow up to 10 business days for the refund to appear in your account. We reserve the right to refuse a refund if we believe the request is fraudulent or does not meet the criteria outlined in this policy.

5. Contact Information

If you have any questions about our Refund and Return Policy, please contact us through the contact form on our website.